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Frequently Asked Questions
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How is the service funded?
Couple Counselling Lothian is a registered charity and not-for-profit organisation. We offer a professional service that costs over £200,000 a year to run.
Only 15% is funded by grants from local authorities. It costs CCL £50 a counselling session and we rely on your donation to keep the service going. However the service
you receive will not depend on the amount you donate
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How can I reschedule or cancel an appointment?
If you wish to reschedule or cancel an appointment you need to contact us 24 hours in advance of the appointment or as soon as possible.
If you give less than 48 hours notice of a cancelled appointment, we usually ask for a donation.
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How can Counselling help me?
Counselling helps you take time out from your situation and see it from a fresh perspective. Working with a counsellor gives you, or you and your partner/family, a chance to think about what you can do to change your situation for the better. It can also give you a chance to explore complex or difficult issues in a safe and confidential environment.
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How can I make an appointment to talk to a Counsellor?
Please call 0131 556 1527 or e-mail admin@cclothian.org.uk Upon contacting
us, we will ask you to complete a questionnaire so that we can recommend the right service for you.
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Can I come on my own?
Yes. Whether you are single, or if you have a partner who doesn't want to come or you simply want to discuss things alone you are welcome to bring any aspect of your current, past or future relationships to Couple Counselling Lothian by yourself.
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Is the service Confidential?
Our counselling service is completely confidential. We will not give your name or any information about you to anyone outside Couple Counselling Lothian, unless someone's personal safety is at risk. Everyone who works at Couple Counselling Lothian is bound
by a code of confidentiality and will not give your name or
any information about you to anyone outside
Couple Counselling Lothian without your permission.
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What Happens if I have a Complaint?
Couple Counselling Lothian always welcomes feedback and is keen to improve its services. We have a complaints procedure which aims to make the process straightforward and fair. Should you wish to make a complaint, in the first instance, please raise it with the manager. Your complaint or concerns will be investigated and you will receive a reply within four weeks. If you wish to take your complaint further after receiving your reply, please contact the centre.
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Do Counsellors have special training?
All our counsellors are fully trained practitioners who have
either completed a three year training with
Relate Scotland, or have completed an
external training which would enable them to apply for
BACP (British Association
for Counselling and Psychotherapy) or
COSCA (Confederation of
Scottish Counselling Agencies) accreditation. In addition to
these we also have some trainees undergoing a Diploma course
who have reached a point in their training when they are
ready to work with clients. All our counsellors receive
ongoing supervision and have access to a range of continuing
professional development courses.
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Couple Counselling Lothian
9a Dundas Street, Edinburgh, EH3 6QG, Scotland
Telephone: 0131 556 1527
Fax: 0131 558 9526
admin@cclothian.org.uk
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